Course Curriculum

• 1. Getting Started
  • Objectives
  • Pre-assignment reivew
  • Pre-Assignment review
• 2. Introduction to Conflict Resolution
  • 2.1 What is Conflict
  • 2.2 What is Conflict Resolution?
  • 2.3 Understanding the Conflict Resolution Process
• 3. Conflict resolution styles - Thomas Kilmann Instrucment
  • 3.1 Conflict resolution styles
  • 3.2 Collaborating
  • 3.3 Competing
  • 3.4 Compromising
  • 3.4 Accommodating
  • 3.5 Avoiding
• 4. Creating an Effective Atmosphere
  • 4.1 Creating an Effective Atmosphere
  • 4.2 Neutralizing Emotions
  • 4.3 Setting Ground Rules
  • 4.4 Choosing the Tie and Place
• 5. Creating a Mutual Understanding
  • 5.1 Creating a Mutual Understanding
  • 5.2 What do I want?
  • 5.3 What do they want?
  • 5.4 What do we want
• 6. Focussing on Individual and Shared Needs
  • 6.1 Focussing on Individual and Shared Needs
  • 6.2 Finding Common Ground
  • 6.3 Building Positive Energy and Goodwill
  • 6.4 Strengthening your Partnership
• 7. Getting to the root cause
  • 7. Getting to the root cause
  • 7.2 Examining root causes
  • 7.3 Creating a cause and effect diagram
  • 7.4 Importance of Forgiveness
  • 7.5 Identifying the Benefits of Resolution
• 8. Generating Options
  • 8.1 Generating Options
  • 8.2 Generate, Don’t Evaluate
  • 8.3 Creating Mutual Gain Options and Multiple Option Solutions
  • 8.4 Digging Deeper into Your Options
• 9. Building a Solution
  • 9.1 Building a Solution
  • 9.2 Creating Criteria
  • 93. Creating a Shortlist
  • 9.4 Choosing a Solution
  • 9.5 Building a Plan
• 10. The Short Version of the Process
  • 10.1 The Short Version of the Process
  • 10.2 Evaluating the Situation
  • 10.3 Choosing Your Steps
  • 10.4 Creating an Action Plan
  • 10.5 Using Individual Process Steps
• 11. Additional Tools
  • 11.1 Additional Tools
  • 11.2 Stress and Anger Management Techniques
  • 11.3 The Agreement Frame
  • 11.4 Asking Open Questions
• 12. Wrapping up
  • 12.1 Wrapping up